Are We a Fit for Each Other?
At Custom, we don’t see ourselves as salespeople. We’re not here to sell you our home remodeling services. Rather, starting with our initial interaction, we’re focused on determining whether we’re a fit for you and …
Is Now the Time to Remodel?
The Greater Boston residential real estate market is still going strong. That’s great news if you own a home (perhaps less so if you don’t own but are looking to buy). Now suppose you …
What It Takes to ‘Age in Place’
Would you like to be able to live in your current home for the rest of your life? With the older baby boomers now in their 70s, it’s a possibility more and more Americans are …
Accessory Apartments & Multigenerational Living
It’s no surprise to us that the number of multigenerational homes is growing across the country. We’re certainly seeing that trend among our clients. A 2016 Pew Center analysis of census data found that “in …
What Could a Mudroom Do for Your Home?
New Englanders are known for being practical, so it’s fitting that mudrooms seem to be growing in popularity around here. We don’t have any hard statistics to back up this statement. But at Custom, we’re …
Turning Small Kitchens into High-Impact Kitchens
For an experienced general contractor like Custom, renovating a large kitchen is simple. A small kitchen, on the other hand, introduces all kinds of challenges that can be difficult — and rewarding — to solve. …
Why We Believe in the Lead Carpenter System
Since starting Custom in 1990, one of the mainstays of our firm has been the lead carpenter system. In this Management Memo, we’d like to explain what this system is all about and how it …
Is a Major Interior Renovation Right for You?
Many people associate an interior renovation with an expansion of the home’s footprint. In fact, major remodeling projects frequently don’t involve building an addition, but rather reconfiguring the existing space in a better way. So …
What Customer Service Means to Us
For this Management Memo, we thought it would be interesting to get the perspective of production manager Craig Lielasus on what’s involved in delivering first-rate customer service. As he explains, customer service covers everything from …
Understanding the Importance of Plot Plans
If you’re considering an addition or external renovation to your home, be sure to account for the plot plan. Failing to do so could cause a significant delay in your project. A plot plan, …
CCI Q&A: The Challenges of Creating a Project Timeline
Production manager Craig Lielasus explains what goes into creating a project timeline — and how we and our customers can use this valuable tool. At what point in the process do you begin working on …
Is Now the Time to Remodel?
With many Greater Boston homeowners having seen the value of their investment rise since the dark days of 2008–2012, now may be an excellent time to put some money into home improvements The key is …