Why We Believe in the Lead Carpenter System

Since starting Custom in 1990, one of the mainstays of our firm has been the lead carpenter system. In this Management Memo, we’d like to explain what this system is all about and how it …

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Is a Major Interior Renovation Right for You?

Many people associate an interior renovation with an expansion of the home’s footprint. In fact, major remodeling projects frequently don’t involve building an addition, but rather reconfiguring the existing space in a better way. So …

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What Customer Service Means to Us

For this Management Memo, we thought it would be interesting to get the perspective of production manager Craig Lielasus on what’s involved in delivering first-rate customer service. As he explains, customer service covers everything from …

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Project Spotlight: The Cooke/Steinberg Home

It’s always nice when one of our clients takes the time to share some kind words about Custom Contracting. So we were pleased to come across this five-star review on Houzz.com from Arlington’s Heather Cooke: …

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EM NARI Trade Scholarship Fund

EM NARI members give generously to support the chapter’s scholarship fund.  Each year scholarships are granted to support the educational goals of local youth.  New in 2015, EM NARI awarded its first Trade Scholarship.  Students …

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CCI’s Bill Farnsworth on the 2017 EM NARI Board of Directors

The EM NARI Board of Directors represents the diverse businesses that make up our chapter with a heavy emphasis on remodeling contractors.  The EM NARI Board Members work throughout the year, some serving both on …

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CCI Q&A: The Challenges of Creating a Project Timeline

Production manager Craig Lielasus explains what goes into creating a project timeline — and how we and our customers can use this valuable tool. At what point in the process do you begin working on …

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Project Spotlight: The Yao/Rossacci Home

At Custom, it’s a real pleasure to work with homeowners over the course of several years to bring their vision to life. That’s certainly been the case with Arlington’s Yili Yao and Mike Rossacci. Yili …

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Custom Makes The Remodeling 550 and the QR500 Lists!

Remodeling magazine has released its 2016 Remodeling 550 list, and Custom made the cut. We came in at No. 72 among Full-Service Remodelers. The Remodeling 550 captures the largest 550 remodeling companies in the United …

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Is Now the Time to Remodel?

With many Greater Boston homeowners having seen the value of their investment rise since the dark days of 2008–2012, now may be an excellent time to put some money into home improvements The key is …

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